What information do you need when I’m booking?

Take a look at our ‘ready to book’ section of the website which provides a clear checklist of things we’ll need to know. Failure to inform us of specific information could affect your hire.

Do I need to pay a deposit?

We do not require a deposit to secure your booking. We will understand if you find yourself in the unfortunate position of needing to cancel. All we ask is that your booking is cancelled before we turn up on the day!

How do I pay?

We accept cash or bank transfer payments once the equipment has been delivered and set up. Please ask for our account details if you wish to carry out a bank transfer. Please be aware that the funds need to have been received in our company account before we depart at the start of your booking.

I booked a castle a few months ago, but heard nothing since?

Don’t be worried. If you’ve made a booking, we’ll have everything in hand. We will contact you a week or so before your event just to make sure nothing has changed. But you’re welcome to contact us to check anything if it will give you peace of mind.

Can I hire an inflatable overnight?

Yes you can. Please ask about this when booking so we can check availability. There will be an additional charge which we will inform you about when booking (as it varies depending on the equipment you’re hiring)

I only need the inflatable for 2 hours, is it the same price?

The cost of hire includes preparation, delivery, set-up, take-down and cleaning. The cost of hire is a standard cost for anything up to 8 hours as, whether you hire for 2 hours or 8 hours, the inflatables will require the same attention.

Can I still use the castle in the rain?

Prior to your booking, for health and safety reasons, the hire would have to be cancelled in the event of rain or strong winds – as any reputable hire company would! As upsetting as this can be, it’s the safety of your little ones that comes first. Accidents can occur if the castle is wet and slippery. We will of course communicate with you in the event of having to cancel the booking. The safest option during Winter is to hire a local hall and avoid the British weather altogether!

If it begins to rain during your booking, you will need to turn the blower off and take any electrical items inside. It’s fine to leave the castle out in the rain – our staff will deal with this when they collect the castle. Please remember that if the delivery has been made before it rains, we wouldn’t be able to offer a refund, particularly as the inflatable would need even more attention after your booking to dry it out and clean it.

Does the castle need to be pegged down?

Definitely! We will not hire an inflatable that isn’t secure. All our inflatables must be properly pegged down into soft ground. We do not hire for outside hard surfaces. When an inflatable is being put up indoors, we use sand bags to steady it, but it is not required to be pegged down in the same way.

Are your inflatables safe?

We pride ourselves in keeping our equipment at its best. Our inflatables undergo a yearly safety inspection to conform to the British standard BS EN 14960 for inflatables. All our electrical equipment is PAT tested yearly. Our staff are trained to set up and take down all our equipment safely, and will carry out a safety check every time we deliver.

Are you insured?

Yes, of course. We hold Public Liability Insurance to ensure everything is above board. Some venues require a copy of this, which you can ask to be sent via e-mail.

Do I need to provide anything for my booking?

No. We will provide everything you need! It is important that you’ve given us the correct information about the hire so we know what to expect when we arrive. We will need access to a 240v power supply within 50 metres of where the equipment is to be set up. The area will need to be clear and suitable for the equipment to be put up. If the area was covered in dog mess or broken glass, for example, it wouldn’t be suitable and we wouldn’t be able to set up.

What if I don’t have a power supply?

That’s no problem. We have generators to hire for an additional cost. Please ask us about this at the time of booking.

What should I do if something stops working during my booking?

Call us! It can happen – a blower stops working, the power cable blows a fuse – if something stops working, call us immediately and we’ll be there with a replacement as soon as possible to get you back up and running!

Do I need to set anything up or put anything away?

Our staff are responsible for setting up and putting down all the equipment, leaving you with nothing to worry about. If you hire our ball pool, we do ask that the balls are emptied just before collection – but don’t you do this – the kids will have a great time racing to collect up every last ball!

My party starts at 12pm and finishes at 3pm, what time will you be there?

We will liaise with you to ensure that we arrive in good time to set everything up before your party. We will also advise you of an approximate collection time before we leave. Delivery and collection times will vary depending on other bookings. If you only have access to your venue for a specific time, it is essential you tell us this so we can organise our bookings around these times.

What are the terms and conditions?

You can find a generic copy of these on our website. We will provide you with a copy of our terms and conditions of hire, which you must agree to by signing. Failure to follow these terms and conditions could result in injuries or a costly bill to replace damaged equipment.

There’s been some damage during my hire. What do I need to do?

Contact us immediately so we can advise you on the best course of action.

There’s some damage which I don’t think we caused. What do I need to do?

Any damage to our equipment should have been dealt with prior to your booking. We will invite you to inspect the set-up where any imperfections will be pointed out. If any damage is not identified at this stage, it would be fair for us to expect that the damage has been caused during your booking to which we may bill you for.

Another company has let me down – can you help?

If they have cancelled for health and safety reasons, then we won’t be able to help as we also maintain high standards of health and safety. But if the weather isn’t the issue, and you’re in need of an inflatable at short notice, give us a call – if we can help, we will!

What shall I do if I’m unhappy about something?

This is simple – tell us. If something needs addressing, we’ll do it so the sooner we know about it, the better. If something goes wrong during your booking, call us straight away! The most important thing for us is that our customer receive the high service that we aim to deliver. If, for any reason, you’re unhappy about something, drop us an e-mail, a text or a call so we can discuss it and rectify anything as necessary.

Where can I tell others about your fantastic service?

Our aim is to be the best – we pride ourselves in a friendly, reliable local service. To help spread the word about Cheeky Chimps, please visit our Facebook page and leave us a review. Tag us and share our page to show your appreciation – we certainly appreciate your custom and support!

Can’t find an answer to your question? – No problem - Drop us an e-mail, a text or give us a call and we’ll answer any questions you have.